Terms for Travelers

1. Introduction

Welcome to LocalKokani ("LocalKokani", "we", "our" or "us").

LocalKokani is a platform that helps travelers discover accommodation, restaurants, Khanavals, dhabas, food services and local experiences across the Konkan region of Maharashtra, India.

These Terms for Travelers explain the conditions under which you may use our website, browse business listings, submit enquiries, make accommodation bookings, place food orders and request restaurant reservations through LocalKokani.

By accessing or using our website or services, you agree to these Terms, along with our Terms and Conditions, Privacy Policy and applicable Cancellation and Refund Policy.

Please read these Terms carefully before making an enquiry, booking, reservation or order.

2. Our Role

LocalKokani operates as a discovery and enquiry facilitation platform connecting travelers with independent accommodation providers, restaurants and other local businesses.

Depending on the listing type and service arrangement, LocalKokani may:

• Display accommodation and restaurant listings.
• Share business information, photos, facilities, menus and contact details.
• Receive and forward customer enquiries.
• Coordinate booking or reservation requests.
• Facilitate advance payments where applicable.
• Share booking or order confirmation details.
• Help travelers communicate with listed business owners.

LocalKokani does not own, operate or manage the listed hotels, homestays, villas, restaurants, Khanavals or other independent businesses unless expressly stated.

A listing on LocalKokani does not automatically mean that the business has been independently inspected, certified or guaranteed by LocalKokani.

The actual accommodation, food, services and facilities are provided by the respective business owners.

3. Business Information and Availability

We try to display useful and accurate information provided by business owners. However, prices, availability, facilities, menus, operating hours and other business details may change.

Before confirming any booking, reservation or order, travelers should verify the following directly with the business or through the applicable LocalKokani communication process:

• Availability for the required date and time.
• Room type, number of rooms and accommodation capacity.
• Total price, taxes and additional charges.
• Check-in and check-out timings.
• Amenities and facilities.
• Restaurant operating hours and menu availability.
• Food prices, quantities and special requirements.
• Advance payment requirements.
• Cancellation, modification and refund conditions.

Submitting an enquiry does not constitute a confirmed booking, reservation or order.

A booking, reservation or order is considered confirmed only after the applicable confirmation process has been completed and confirmation details have been communicated.

4. Accommodation Bookings

LocalKokani may facilitate accommodation enquiries and bookings for hotels, resorts, homestays, villas, cottages, guest houses, lodges and other listed accommodation providers.

4.1 Basic Listing Accommodation Bookings

For businesses using the Basic Listing plan:

• Travelers may submit enquiries through LocalKokani.
• LocalKokani may coordinate with the accommodation owner regarding availability, pricing and booking conditions.
• Once the traveler agrees to the applicable terms, the booking may be confirmed through the agreed process.
• LocalKokani may collect an advance payment from the traveler where applicable.
• The collected amount may be transferred to the accommodation owner after deducting the agreed LocalKokani commission.
• The owner's contact number may be shared with the traveler as part of the booking process.

Commission for Basic Listing Accommodation Bookings

A fixed commission per unique confirmed Booking Reference ID applies to eligible Basic Listing accommodation bookings.

The commission applies once per confirmed Booking Reference ID, regardless of the number of rooms, nights or guests included in that booking.

For example, one confirmed Booking Reference ID covering three rooms for two nights attracts fixed commission, not a separate commission for each room or night.

If two independent bookings are confirmed under two separate Reference IDs, the applicable commission is fixed for each Reference ID.

The commission arrangement will be disclosed and accepted before the booking is confirmed.

4.2 Premium Plan Accommodation Bookings

For accommodation businesses using the Premium Plan:

• Travelers may contact the property owner directly through the contact details provided on the listing.
• The property owner is responsible for confirming availability, pricing and booking conditions.
• Payments, booking confirmation, cancellation and refunds are handled directly between the traveler and the property owner.

No standard fixed commission applies to direct transactions under the Premium Plan unless a separate commission arrangement has been disclosed and agreed to in writing.

4.3 Booking Confirmation

Travelers should retain their Booking Reference ID, payment receipt, confirmation message and other booking-related communication.

Please verify all booking details before making payment, including:

• Property name and location.
• Check-in and check-out dates.
• Number of rooms and guests.
• Total booking amount.
• Advance paid and remaining balance.
• Cancellation and refund conditions.

LocalKokani is not responsible for a booking that has not been confirmed through the applicable process.

5. Cancellation and Refunds for Accommodation

Cancellation and refund conditions may vary between accommodation providers.

The applicable cancellation policy, including deadlines, deductions and refund eligibility, should be communicated before booking confirmation.

Travelers should review and understand those conditions before paying any advance or confirming a booking.

5.1 Basic Listing Accommodation Bookings

For Basic Listing bookings:

• If an advance payment is collected by LocalKokani, the payment may be transferred to the property owner after deducting the agreed commission.
• If the advance has already been transferred to the property owner, the property owner is responsible for processing any customer refund due under the disclosed cancellation conditions and applicable law.
• If the advance is still held by LocalKokani, travelers should contact LocalKokani regarding the applicable refund process.
• If the fixed commission has already been collected or deducted, the fixed commission will be returned to the Partner under the agreed arrangement.

Important:Returning the commission to the Partner is separate from refunding the traveler's advance payment. The traveler's refund entitlement depends on the cancellation conditions disclosed before confirmation and applicable law.

5.2 Premium Plan Accommodation Bookings

For Premium Plan bookings, travelers deal directly with the accommodation owner.

Travelers must contact the property owner directly for cancellation requests, refund status, booking modifications and related concerns.

5.3 Cancellation by the Property Owner

If a property owner cancels a confirmed booking:

• The property owner should inform the traveler promptly.
• The property owner is responsible for refunding amounts due to the traveler, subject to applicable law and the agreed booking conditions.
• Any alternative accommodation or revised booking arrangement is subject to the traveler's acceptance.

LocalKokani may assist with communication where the booking was facilitated through the platform, but does not guarantee the availability of alternative accommodation.

6. Restaurants and Food Businesses

LocalKokani may display restaurants, Khanavals, dhabas and other food businesses to help travelers discover local food options.

Restaurant menus, food prices, operating hours, seating capacity and availability are provided by the respective businesses and may change without prior notice.

Travelers should verify the following before placing an order or requesting a reservation:

• Restaurant opening and closing hours.
• Menu items and availability.
• Food prices and additional charges.
• Table availability and reservation conditions.
• Order preparation and collection time.
• Delivery or takeaway availability.
• Payment and cancellation conditions.

6.1 Restaurant Reservations and Food Orders

LocalKokani may facilitate restaurant table reservations, food orders and takeaway enquiries.

Basic Listing Restaurants and Food Businesses

• Travelers may submit reservation or food order enquiries through LocalKokani.
• LocalKokani may coordinate with the restaurant regarding table availability, menu items, prices and order details.
• The restaurant or food business must confirm the reservation or order through the applicable process.
• Payment may be collected by LocalKokani or directly by the restaurant, depending on the agreed arrangement.
• Travelers should verify the order details, total amount and applicable conditions before confirmation.

Commission for Basic Listing Restaurant and Food Transactions

A fixed commission per unique confirmed Booking / Order Reference ID applies to eligible Basic Listing restaurant and food transactions.

This includes:

• Restaurant table reservations.
• Restaurant bookings.
• Food orders.
• Takeaway orders.
• Orders placed with Khanavals, dhabas and other listed food businesses.

The fixed commission applies once per unique confirmed Reference ID, regardless of the number of food items, quantities or guests included in that transaction.

For example, one confirmed Order Reference ID containing five food items attracts fixed commission, not fixed commissions per food item.

Two independent confirmed orders under two separate Reference IDs attract fixed commission each.

No commission is payable for an enquiry or a transaction that has not been confirmed.

The commission arrangement will be disclosed and accepted before the transaction is confirmed.

Premium Plan Restaurants and Food Businesses

Travelers may contact Premium Plan restaurants and food businesses directly.

The restaurant is responsible for confirming reservations, accepting orders, collecting payments and handling cancellations.

No standard fixed commission applies to direct Premium Plan transactions unless a separate commission arrangement has been disclosed and agreed to in writing.

6.2 Food Quality and Incorrect Orders

The restaurant or food business is responsible for:

• Food preparation and quality.
• Food hygiene and safety.
• Ingredients and allergen information supplied by the business.
• Correct order preparation.
• Food packaging and takeaway handling.
• Pricing and quantity.
• Timely order fulfilment.
• Applicable food safety and licensing requirements.

If a traveler receives incorrect, incomplete, damaged or unsatisfactory food, the traveler should contact the restaurant or food business directly as soon as possible.

The relevant business is responsible for reviewing the complaint and providing any appropriate correction, replacement or refund under its disclosed policy and applicable law.

LocalKokani does not ordinarily prepare, package, sell or deliver food and is not responsible for the restaurant's food preparation, quality or delivery operations.

However, where LocalKokani has directly collected a payment or facilitated a transaction, travelers may contact LocalKokani for assistance with communication and transaction-related information.

Nothing in these Terms limits any consumer rights or remedies available to travelers under applicable law.

7. Payments and Receipts

Payment arrangements depend on the listing type and the specific transaction.

7.1 Basic Listing Accommodation Payments

For Basic Listing accommodation bookings, LocalKokani may collect an advance payment from the traveler and transfer the applicable balance to the property owner after deducting the agreed fixed commission.

Where the property owner directly collects payment for a Basic Listing booking, the property owner remains responsible for paying the agreed fixed commission to LocalKokani.

7.2 Basic Listing Restaurant and Food Payments

For Basic Listing restaurant reservations and food orders, payment may be collected by LocalKokani or directly by the restaurant, depending on the arrangement communicated before confirmation.

Where LocalKokani collects payment, the agreed fixed commission may be deducted before transferring the balance to the restaurant or food business.

Where the restaurant directly collects payment, the restaurant is responsible for paying the agreed fixed commission to LocalKokani.

7.3 Premium Plan Payments

For Premium Plan accommodation and restaurant transactions, travelers generally make payments directly to the respective business owner.

LocalKokani does not ordinarily collect or process payments for these direct transactions.

7.4 Commission and Reference IDs

The following commission rules apply to eligible Basic Listing transactions:

• fixed commission per unique confirmed Booking / Order Reference ID.
• One Reference ID attracts only one fixed commission, regardless of rooms, nights, guests, food items or quantities.
• Each separate confirmed Reference ID attracts a separate fixed commission.
• Enquiries and unconfirmed transactions do not attract commission.
• Modifications under the same Reference ID do not attract an additional commission solely because of the modification.
• If the confirmed transaction is cancelled, LocalKokani will not retain the commission for that cancelled transaction. Any commission already collected or deducted will be returned to the Partner in full under the agreed arrangement.

The commission and payment arrangement must be disclosed and accepted before the transaction is confirmed.

7.5 Payment Safety

Before making any payment, travelers should verify:

• The recipient's name and payment details.
• The total amount payable.
• The Booking or Order Reference ID.
• The advance amount and remaining balance.
• The applicable cancellation and refund conditions.

Travelers should retain payment receipts and transaction records.

Never share your OTP, UPI PIN, banking password, card PIN or other confidential financial credentials with anyone.

8. Premium Badge and Custom Badges

A Premium badge on a LocalKokani listing indicates that the business has an active paid Premium subscription with LocalKokani.

Custom badges such as "Top Rated" or other listing labels may be displayed according to the applicable listing criteria and platform arrangements.

A Premium badge does not mean that the business has been certified, approved or guaranteed by a government authority or that LocalKokani guarantees the quality of its accommodation, food or services.

Travelers should independently verify important business information before making a booking, reservation or order.

9. Travel Safety and Accidents

Travelers are responsible for their own safety and personal belongings during travel and while using accommodation, restaurants and other third-party services.

Travelers should:

• Follow applicable traffic and road safety rules.
• Use appropriate safety equipment while travelling.
• Follow local laws and instructions.
• Take reasonable precautions in unfamiliar locations.
• Check weather and road conditions before travelling.
• Follow safety instructions provided by property owners and service providers.
• Contact the relevant emergency services in case of an accident or emergency.

LocalKokani does not control roads, traffic, weather, transportation providers, property conditions or the conduct of independent businesses.

LocalKokani is not responsible for accidents, injuries, theft, loss, damage or other incidents arising from travel or the use of third-party services, except to the extent that liability cannot legally be excluded under applicable law.

Nothing in this section limits any rights or remedies available to travelers under applicable law.

10. User Conduct

While using LocalKokani, travelers agree not to:

• Provide false or misleading information.
• Make fraudulent enquiries, bookings or orders.
• Use the platform for unlawful activities.
• Harass, threaten or abuse business owners or other users.
• Submit false reviews or misleading complaints.
• Misuse business contact details.
• Attempt unauthorized access to the website or its systems.
• Interfere with the website's operation or security.
• Use the platform to distribute spam, malicious content or harmful material.

LocalKokani may restrict or suspend access where misuse, fraud or violation of these Terms is identified.

11. Reviews and Complaints

Travelers may share genuine feedback about their experience with listed businesses.

Reviews and complaints should be:

• Honest and based on actual experience.
• Relevant to the service received.
• Respectful and free from abusive or defamatory language.
• Free from false claims, spam or misleading information.

LocalKokani may review, moderate, remove or restrict content that violates these Terms or applicable law.

For complaints relating to accommodation, food quality, incorrect orders, reservations, payments or refunds, travelers should first contact the relevant business.

Where LocalKokani facilitated the transaction, travelers may also contact LocalKokani with the relevant Reference ID and supporting details.

LocalKokani may assist with communication but does not guarantee a particular outcome or resolution.

12. Privacy and Contact Information

LocalKokani may collect and use personal information such as names, phone numbers, enquiry details and booking-related information to facilitate enquiries, bookings, reservations and customer support.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Travelers should provide accurate contact details and should not share another person's personal information without appropriate authorization.

For more information, please read our Privacy Policy.

13. Third-Party Services

LocalKokani may contain links, maps, payment options, communication tools or other services provided by third parties.

These third-party services may have their own terms, privacy policies and operating conditions.

LocalKokani does not control all third-party services and is not responsible for their independent operations, availability or policies.

Travelers should review the applicable terms before using third-party services.

14. Limitation of Responsibility

LocalKokani makes reasonable efforts to maintain useful and accurate platform information. However, we do not guarantee that:

• Every listing is available at all times.
• All business information is always current.
• Every enquiry will result in a confirmed booking.
• A listed business will meet every traveler's expectations.
• A third-party business will fulfil every service without delay or issue.
• The website will remain uninterrupted or error-free.

Accommodation, restaurant services, food preparation, transportation and other third-party services are provided by independent businesses or service providers.

To the extent permitted by applicable law, LocalKokani is not responsible for losses, damages, service failures or disputes arising directly from services provided by independent businesses.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including applicable consumer protection rights.

15. Changes to These Terms

LocalKokani may update these Terms from time to time to reflect changes in platform operations, services, business arrangements or applicable laws.

The updated version will be published on this page with a revised Effective Date.

The revised commission and payment terms effective from 2 November 2026 apply to eligible transactions confirmed on or after that date, subject to the applicable disclosure and acceptance requirements.

Transactions confirmed before 2 November 2026 will remain governed by the commission and payment arrangements applicable when they were confirmed, unless the parties expressly agree otherwise.

Travelers should review this page periodically for updates.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

Any dispute relating to the use of LocalKokani or these Terms should first be addressed through good-faith communication.

If the dispute cannot be resolved through communication, it may be referred to the competent courts or authorities having jurisdiction under applicable Indian law.

Nothing in this section affects any statutory rights or remedies available to consumers under applicable law.

17. Contact Us

For questions, feedback, booking-related enquiries or assistance concerning these Terms, please contact:

LocalKokani

• Service Area: Konkan, Maharashtra, India
• Email: [email protected]
• Website: https://localkokani.com/

We will make reasonable efforts to respond to genuine enquiries and complaints.

LocalKokani
Discover Konkan. Stay Local.