LocalKokani Partner Agreement

This Partner Agreement ("Agreement") is entered into between:

LocalKokani, a Konkan-based online discovery and enquiry facilitation platform operating through https://localkokani.com/ ("LocalKokani", "Platform", "we", "us" or "our");

AND

The hotel, homestay, resort, villa, lodge, guest house, restaurant, Khanaval, dhaba, food business or other service provider registering on or listing their business with LocalKokani ("Partner", "you" or "your").

By registering, listing a business, selecting a Partner Plan, or electronically accepting this Agreement, the Partner agrees to the following terms and conditions.

1. Parties and Partner Details

The Partner agrees to provide accurate business information during registration, including:

• Business name and type
• Owner or authorised representative's name
• Business address and contact details
• Selected Partner Plan
• Applicable subscription fee, if any
• Commission and payment terms applicable under this Agreement

The registration details and electronic acceptance records may form part of this Agreement.

2. Purpose of the Agreement

LocalKokani provides an online platform to help travellers and customers discover local businesses and services across the Konkan region of Maharashtra.

The platform may feature:

• Hotels, resorts and homestays
• Villas, cottages, guest houses and lodges
• Restaurants, Khanavals and dhabas
• Restaurant table reservations
• Food orders and takeaway services
• Other eligible local tourism and hospitality services

This Agreement establishes the responsibilities, commercial terms and working relationship between LocalKokani and the Partner.

3. Nature of the Relationship

3.1. The Partner operates as an independent business and is solely responsible for its business operations.

3.2. Nothing in this Agreement creates an employer-employee relationship, partnership, franchise, joint venture or general agency between LocalKokani and the Partner.

3.3. LocalKokani provides discovery, listing, enquiry and booking coordination facilities as applicable to the selected Partner Plan.

3.4. LocalKokani does not guarantee any minimum number of enquiries, reservations, bookings, customers, orders or revenue.

3.5. The Partner remains responsible for delivering the accommodation, food or other services purchased by customers.

4. Registration and Eligibility

4.1. The Partner must provide genuine, accurate and complete registration information.

4.2. The Partner must be legally authorised to operate the listed business.

4.3. The Partner must provide relevant licences, registrations, permissions or documents when requested by LocalKokani.

4.4. LocalKokani may request additional information to verify the business or its authorised representative.

4.5. LocalKokani may reject, suspend or remove a listing if the information supplied is false, misleading, incomplete or in violation of applicable law.

5. Partner Plans

LocalKokani currently offers the following Partner Plans:

5.1. Basic Listing – Free

The Basic Listing may include:

• Standard business listing page
• Basic visibility on LocalKokani
• Business information, photographs and service details
• Customer enquiries routed through LocalKokani's WhatsApp or other designated communication channels
• Booking, reservation or order coordination where applicable
• Commission on qualifying confirmed transactions as specified in Section 7

For Basic Listing transactions, the fixed commission is ₹500 per unique confirmed Booking/Order Reference ID, subject to the terms of this Agreement.

This commission applies to eligible accommodation bookings, restaurant reservations, food orders and takeaway orders.

5.2. Premium Plan – Paid

The Premium Plan may include:

• Premium badge indicating an active paid subscription
• Eligible custom badges, such as "Top Rated"
• Direct WhatsApp enquiries to the Partner's contact number
• Google Maps location on the business listing
• Priority listing visibility or promotional placement, where offered
• Priority support

Premium Plan benefits are subject to the selected subscription package and its applicable conditions.

5.3. Meaning of Badges

A Premium badge or custom badge indicates a platform listing or subscription status only.

It does not represent government certification, legal approval, FSSAI certification, guaranteed quality, safety certification or an independent guarantee by LocalKokani.

6. Premium Subscription Fee and Cancellation

6.1. The Partner must pay the applicable Premium subscription fee before activation.

6.2. Premium benefits will be activated after successful payment and any required verification.

6.3. The Premium subscription fee is non-refundable after activation, except where a refund is required by applicable law or expressly agreed to in writing by LocalKokani.

6.4. Subscription duration, renewal terms and applicable fees will be communicated to the Partner before purchase.

6.5. The Partner must ensure that subscription payments are made through the payment method or process designated by LocalKokani.

7. Commission on Basic Listing Transactions

7.1. Fixed Commission

For eligible Basic Listing transactions, the Partner agrees to pay LocalKokani a fixed commission of:

₹500 (Rupees Five Hundred Only) per unique confirmed Booking/Order Reference ID.

This fixed commission applies equally to:

• Hotel and resort bookings
• Homestay and villa bookings
• Cottage, guest house and lodge bookings
• Other eligible accommodation bookings
• Restaurant table reservations
• Restaurant and Khanaval bookings
• Food orders
• Takeaway orders

7.2. One Reference ID, One Commission

The commission is calculated per unique confirmed Booking/Order Reference ID, not per room, guest, night, food item or quantity.

Examples:

• One confirmed hotel booking with multiple rooms or nights under one Reference ID: ₹500.
• One confirmed food order containing multiple food items under one Reference ID: ₹500.
• One confirmed restaurant reservation under one Reference ID: ₹500.
• Two separate confirmed transactions with two different Reference IDs: ₹1,000.

7.3. Enquiries and Unconfirmed Transactions

No commission is payable merely for:

• An enquiry
• A customer asking for prices or availability
• An unconfirmed reservation or booking
• An order that has not been confirmed

The commission becomes applicable when an eligible transaction is confirmed and assigned a Booking/Order Reference ID.

7.4. Modifications

A modification to an existing confirmed transaction under the same Reference ID will not attract an additional commission solely because of that modification.

If a new and independent transaction is confirmed under a separate Reference ID, a separate commission will apply.

7.5. Commission for Premium Plan Transactions

For transactions received and handled directly by a Premium Partner through the direct contact facilities provided under the Premium Plan, the standard ₹500 commission does not apply.

Any separate commission arrangement must be specifically disclosed and accepted in writing by both parties before the relevant transaction is confirmed.

7.6. Disclosure and Acceptance

The applicable commission and payment arrangement must be communicated to the Partner and accepted before the relevant transaction is confirmed.

8. Basic Listing Booking, Reservation and Payment Process

8.1. Enquiry and Confirmation

For Basic Listing transactions, LocalKokani may receive customer enquiries through its website, WhatsApp or other communication channels.

LocalKokani may coordinate with the Partner to check availability, pricing, service details and confirmation.

The transaction will be treated as confirmed when the Partner accepts the transaction and a Booking/Order Reference ID is assigned or communicated.

8.2. Payment Collected by LocalKokani

Where LocalKokani collects an advance or other customer payment on behalf of the Partner under an agreed arrangement:

• The payment amount and applicable conditions will be communicated to the customer.
• LocalKokani may deduct the applicable ₹500 commission from the amount collected.
• The remaining payable amount will be transferred to the Partner according to the communicated settlement arrangement.
• The Partner remains responsible for delivering the confirmed service or order.

8.3. Payment Collected Directly by the Partner

Where the Partner directly collects payment from the customer for a Basic Listing transaction:

• The Partner must pay the applicable ₹500 commission to LocalKokani.
• The Partner must provide reasonable confirmation of the transaction when requested.
• The Partner must not conceal, misreport or deliberately avoid commission on a qualifying confirmed transaction.

8.4. Restaurant and Food Transactions

The same commission and payment principles apply to eligible restaurant reservations, food orders and takeaway orders.

The payment collection method, order confirmation and settlement arrangement will be communicated to the Partner before the transaction is confirmed.

8.5. Payment Records

The Partner should maintain accurate records of confirmed transactions, payments, cancellations and refunds and cooperate with LocalKokani in resolving transaction-related discrepancies.

9. Cancellation, Commission Reversal and Customer Refunds

9.1. Cancellation of a Confirmed Basic Listing Transaction

If a confirmed transaction under a Basic Listing is cancelled by either the customer or the Partner:

• If the commission has already been collected or deducted, the full ₹500 will be returned to the Partner.

This rule applies to accommodation bookings, restaurant reservations, food orders and takeaway orders.

9.2. Customer Refunds Are Separate

The reversal of LocalKokani's commission is separate from any refund payable to the customer.

Customer refunds will be governed by the cancellation conditions communicated before confirmation, the relevant transaction arrangement and applicable law.

9.3. Where the Advance Has Been Transferred to the Partner

If the customer's advance or payment has already been transferred to the Partner, the Partner is responsible for processing any customer refund due from the Partner under the applicable cancellation conditions and law.

The Partner must cooperate with LocalKokani in resolving refund-related enquiries.

9.4. Where the Payment Is Still Held by LocalKokani

If the customer's payment is still held by LocalKokani, LocalKokani will coordinate or process the applicable refund in accordance with the communicated cancellation conditions and applicable law.

9.5. Premium Plan Direct Transactions

For transactions handled directly by a Premium Partner, the Partner is responsible for customer cancellations, refunds and related communication.

The Partner must disclose its cancellation and refund conditions to customers before confirming a transaction.

9.6. Cancellation Records

The Partner must promptly inform LocalKokani about cancellations, failed fulfilments and customer refunds relating to transactions referred or coordinated through the platform.

10. Partner Responsibilities

The Partner agrees to:

10.1. Provide accurate business information, prices, photographs, contact details and service descriptions.

10.2. Keep listing information updated, including availability, operating hours and applicable charges.

10.3. Honour confirmed bookings, reservations and orders accepted by the Partner.

10.4. Communicate honestly and professionally with customers.

10.5. Inform customers of applicable advance payments, cancellation conditions, additional charges and service restrictions before confirmation.

10.6. Maintain appropriate standards of cleanliness, safety, hygiene and customer service.

10.7. Respond to customer enquiries and booking or order requests within a reasonable time.

10.8. Inform LocalKokani promptly about business closures, changes in ownership, changes in contact details or changes that may affect a listing.

10.9. Cooperate in resolving genuine customer complaints.

10.10. Pay applicable commission and subscription fees according to this Agreement.

11. Additional Requirements for Accommodation Partners

Accommodation Partners must:

11.1. Maintain safe, clean and reasonably suitable accommodation facilities.

11.2. Provide accurate room descriptions, photographs, facilities, prices and availability.

11.3. Disclose check-in and check-out times, occupancy limits, house rules and additional charges.

11.4. Honour confirmed accommodation bookings.

11.5. Comply with applicable local laws, tourism requirements, safety rules and registration requirements.

11.6. Maintain guest records and follow applicable identity verification requirements.

11.7. Inform customers about property-specific restrictions or conditions before confirmation.

11.8. Remain responsible for accommodation quality, guest safety and service delivery.

12. Additional Requirements for Restaurants and Food Businesses

Restaurant, Khanaval, dhaba and other food business Partners must:

12.1. Provide accurate menus, food descriptions, prices and operating hours.

12.2. Clearly disclose applicable taxes, packaging charges, delivery charges and other additional costs.

12.3. Maintain appropriate food hygiene, cleanliness, storage and preparation standards.

12.4. Obtain and maintain applicable FSSAI registration or licence and other required permissions.

12.5. Provide accurate information about ingredients and allergens wherever relevant and required.

12.6. Accept and fulfil only those orders or reservations that the business can reasonably serve.

12.7. Prepare and deliver food in accordance with applicable food safety requirements.

12.8. Inform customers promptly about unavailable items, delays, changes or order cancellations.

12.9. Handle food quality complaints, incorrect orders and fulfilment issues responsibly.

12.10. Issue invoices or receipts where required by applicable law.

12.11. Remain solely responsible for food preparation, quality, safety, packaging, delivery and fulfilment.

LocalKokani is a discovery and enquiry facilitation platform and does not prepare, manufacture, store or independently inspect food supplied by Partners.

13. Licences and Regulatory Compliance

13.1. The Partner is solely responsible for obtaining and maintaining all licences, registrations, permits and approvals required to operate the business.

13.2. Depending on the nature of the business, these may include:

• Local Gram Panchayat or municipal permissions
• Shop and Establishment registration, where applicable
• FSSAI registration or licence for food businesses
• GST registration, where applicable
• Tourism or accommodation-related registrations, where applicable
• Fire, safety, building or other statutory permissions, where applicable

13.3. The Partner must comply with applicable central, state and local laws.

13.4. LocalKokani does not provide legal certification or guarantee that a Partner's business is compliant with all regulatory requirements.

13.5. LocalKokani may request copies of relevant licences or documents and may suspend a listing if required documents are not provided or if serious compliance concerns arise.

14. Business Content and Promotional Permission

14.1. The Partner grants LocalKokani permission to use the Partner's business name, logo, photographs, videos, menu, descriptions and other submitted content for listing, display, promotion and marketing of the Partner's business on LocalKokani and its associated promotional channels.

14.2. The Partner confirms that it owns or has permission to use the submitted content.

14.3. The Partner must not submit copyrighted, misleading, unauthorised or unlawful content.

14.4. LocalKokani may resize, format or make reasonable presentation edits to submitted content for website and promotional display without materially misrepresenting the business.

14.5. The Partner may request correction or removal of its content, subject to applicable legal, contractual and record-retention requirements.

15. Customer Information and Privacy

15.1. The Partner must use customer information received through LocalKokani only for the relevant enquiry, booking, reservation, order or service.

15.2. The Partner must not sell, misuse, disclose or commercially exploit customer information without a lawful basis and any required consent.

15.3. The Partner must take reasonable steps to protect customer contact details, booking information and other personal information.

15.4. The Partner must not use customer information for unsolicited marketing or unrelated communications.

15.5. Both parties must comply with applicable data protection and privacy laws.

15.6. LocalKokani's Privacy Policywill apply to the platform's collection and use of personal information.

16. Prohibited Activities

The Partner must not:

16.1. Provide false, misleading or fraudulent business information.

16.2. Display fake photographs, reviews, ratings, licences or certifications.

16.3. Mislead customers about prices, availability, facilities or services.

16.4. Engage in unlawful, discriminatory, abusive or fraudulent practices.

16.5. Use LocalKokani to promote prohibited or illegal goods or services.

16.6. Misuse customer information or engage in spam.

16.7. Deliberately conceal qualifying confirmed transactions referred or coordinated through LocalKokani to avoid an agreed commission.

16.8. Misrepresent a Premium badge or other platform badge as a government-issued certification or guarantee.

16.9. Engage in conduct that may damage the reputation, security or lawful operation of LocalKokani.

17. Suspension and Termination

17.1. LocalKokani may suspend, restrict or remove a Partner listing if the Partner:

• Violates this Agreement
• Provides false or misleading information
• Fails to fulfil confirmed bookings or orders repeatedly
• Engages in fraud or misconduct
• Fails to pay applicable dues
• Violates applicable law
• Creates a material risk to customers or the platform

17.2. Where reasonably possible, LocalKokani may provide notice and an opportunity to address the issue before suspension or termination.

17.3. The Partner may request removal of its listing or termination of its participation by contacting LocalKokani.

17.4. Termination does not remove obligations relating to confirmed transactions, outstanding payments, refunds, confidentiality, customer information or other matters that by their nature continue after termination.

17.5. Any eligible commission reversal and customer refund obligations will remain subject to Section 9.

18. Liability and Indemnity

18.1. The Partner is solely responsible for the accommodation, food, products or services supplied by the Partner.

18.2. LocalKokani does not own, manage or operate the Partner's business and does not independently control the Partner's day-to-day operations.

18.3. LocalKokani is not responsible for the Partner's service quality, food preparation, property conditions, business licences, staff conduct, customer disputes or failure to fulfil a transaction, except to the extent liability cannot be excluded under applicable law.

18.4. The Partner agrees to be responsible for claims, losses, penalties, damages or expenses arising from the Partner's negligence, misconduct, unlawful activity, inaccurate information or breach of this Agreement, subject to applicable law.

18.5. Nothing in this Agreement excludes or limits any liability that cannot legally be excluded or limited under applicable law.

18.6. Both parties will act reasonably and cooperate to resolve disputes arising from transactions facilitated through the platform.

19. Changes to This Agreement

19.1. LocalKokani may update this Agreement to reflect changes in platform services, operational processes or applicable law.

19.2. Material changes to commission, subscription fees, payment arrangements or other commercial terms will be communicated to the Partner.

19.3. A material change to commercial terms will apply to the Partner only after the Partner has accepted the revised terms, except where a change is required by law.

19.4. The revised Agreement will display its updated Effective Date.

19.5. The revised commission policy effective from 2 November 2026 will not apply retrospectively to transactions already confirmed before that date.

19.6. Existing Partners will be notified of the revised commercial terms and their acceptance will be obtained where required before the revised terms are applied to them.

20. Governing Law and Dispute Resolution

20.1. This Agreement will be governed by the laws of India.

20.2. The parties will first attempt to resolve disputes through good-faith communication.

20.3. If the dispute cannot be resolved amicably, either party may pursue the remedies available under applicable Indian law before a court or competent authority having jurisdiction.

21. Electronic Acceptance and Agreement Records

21.1. The Partner may accept this Agreement electronically through a checkbox, online registration process, electronic signature or another acceptance method provided by LocalKokani.

21.2. Electronic acceptance will indicate that the Partner has read, understood and agreed to this Agreement.

21.3. LocalKokani may maintain records of:

• Partner or business name
• Authorised representative details
• Selected Partner Plan
• Agreement version and Effective Date
• Date and time of acceptance
• Registration details and electronic acceptance confirmation

21.4. The Partner should retain a copy of this Agreement and any separate written commercial terms accepted by the Partner.

21.5. Any separate written agreement signed or electronically accepted by both parties will form part of the commercial arrangement between them. If there is a conflict, the specific agreed written term will prevail only to the extent of that conflict and subject to applicable law.

22. Contact Information

For questions, Partner support, listing updates, commission queries, cancellations or other matters relating to this Agreement, contact:

LocalKokani

• Website: https://localkokani.com/
• Email: [email protected]
• Service Area: Konkan, Maharashtra, India

LocalKokani
Discover Konkan. Stay Local.