Terms & Conditions

1. Introduction

Welcome to LocalKokani.

LocalKokani is an online platform that helps travelers discover accommodation, restaurants, food services and local experiences across the Konkan region of Maharashtra, India.

These Terms & Conditions ("Terms") govern your access to and use of https://www.localkokani.com, including its listings, business information, enquiry services, booking coordination and related features.

By accessing or using the website, you agree to these Terms and the applicable policies published on our website. If you do not agree, please discontinue using the website.

These Terms apply to travelers, website visitors, accommodation providers, restaurant owners, food businesses and other business partners.

2. About LocalKokani

LocalKokani is a business discovery, listing and enquiry facilitation platform that connects travelers and customers with local businesses across Konkan.

The platform may display:

• Hotels and resorts.
• Homestays, villas and cottages.
• Guest houses, lodges and farm stays.
• Restaurants, Khanavals, dhabas and eateries.
• Restaurant table reservations.
• Food orders, takeaway and other food services.
• Other eligible local businesses and tourism-related services.

Unless expressly stated otherwise, accommodation and food services are provided by independent businesses, not by LocalKokani itself.

A listing on LocalKokani does not mean that the business is owned, managed, operated or officially endorsed by LocalKokani.

3. Eligibility and User Responsibilities

You must use LocalKokani lawfully and provide accurate information when submitting an enquiry, making a booking, placing an order or registering a business.

You agree not to:

• Provide false, misleading or fraudulent information.
• Use the website for unlawful purposes.
• Misuse another person's contact information.
• Attempt unauthorized access to the website or its systems.
• Upload harmful, abusive, infringing or misleading content.
• Impersonate another person, business or LocalKokani representative.
• Interfere with the website's operation or security.

You are responsible for reviewing relevant business information and confirming important details before making a booking, reservation, payment or food order.

4. Business Listings and Information

LocalKokani may display information provided by business owners, including descriptions, prices, photographs, amenities, menus, contact information, operating hours and location details.

Business owners are responsible for ensuring that their submitted information is accurate, current and not misleading.

We may review, update formatting, correct apparent errors, request supporting information or remove a listing where reasonably necessary.

Although we aim to maintain useful and accurate listings, we cannot guarantee that every detail is complete, current or error-free at all times. Availability, prices, amenities, menus and business operations may change.

Travelers and customers should confirm important information directly with the relevant business before committing to a booking, reservation or purchase.

5. Partner Plans

LocalKokani provides two partner plans.

5.1 Basic Listing (Free)

The Basic Listing plan may include:

• A standard business listing page.
• Basic visibility on LocalKokani.
• Customer enquiries routed through LocalKokani's WhatsApp.
• Booking, reservation and order coordination.
• A fixed commission per unique confirmed Reference ID.

For Basic Listing transactions, LocalKokani may coordinate enquiries, confirmations and advance payments through its official communication channels.

The commission applies to the following categories:

• Hotel and resort bookings.
• Homestay, villa, cottage and lodge bookings.
• Guest house and other accommodation bookings.
• Restaurant and Khanaval reservations.
• Restaurant table bookings.
• Food orders.
• Takeaway orders.
• Other eligible services listed on LocalKokani, where the fixed commission has been separately disclosed and accepted.

Fixed Commission: per unique confirmed Reference ID.

The commission is charged only once per unique confirmed Reference ID, regardless of the number of rooms, nights, guests, food items or quantities included in that transaction.

If a transaction is modified under the same Reference ID, no additional commission will be charged solely because of that modification.

Separate confirmed transactions with different Reference IDs attract separate commissions.

No commission is payable for general enquiries or unconfirmed transactions.

The applicable commission and payment arrangement must be communicated to and accepted by the Partner before the transaction is confirmed.

5.2 Premium Plan (Paid)

The Premium Plan may include:

• A Premium badge.
• Custom badges, such as "Top Rated," where awarded under applicable criteria.
• Direct WhatsApp enquiries to the owner's number.
• Google Maps location on the business listing.
• Priority visibility.
• Priority support.

The Premium Plan price, validity period and included features will be disclosed before purchase.

For Premium Plan transactions, customers contact the owner directly. The owner is responsible for confirming availability, accepting orders, collecting payments and managing the transaction.

No standard fixed commission applies to direct Premium Plan transactions unless separately agreed in writing.

5.3 Premium Badge

The Premium badge indicates that the business has an active paid subscription with LocalKokani.

The Premium badge is not a government certification, official tourism approval, guarantee of service quality or food safety certification.

Custom badges such as "Top Rated" may be provided according to LocalKokani's applicable criteria. Their presence should not be interpreted as a guarantee of future performance.

5.4 Premium Subscription Cancellation

Premium Plan subscription fees are non-refundable after activation, including when a partner chooses to discontinue the plan before expiry, except where a refund is required by applicable law or expressly agreed in writing by LocalKokani.

When the subscription expires or is cancelled, the Premium badge and associated features may be deactivated. A business may remain eligible for a Basic Listing, subject to the applicable listing requirements.

6. Enquiries, Bookings, Reservations and Orders

A customer enquiry does not automatically constitute a confirmed booking, reservation or order.

Availability, pricing, booking requirements, order details and final confirmation must be established through the applicable process.

6.1 Basic Listing Transactions

For Basic Listing transactions coordinated through LocalKokani, the process may include:

1. The customer submits an enquiry, reservation request or order request through LocalKokani.
2. LocalKokani coordinates with the relevant business regarding availability, prices and other details.
3. The business confirms the transaction.
4. A unique Booking or Order Reference ID is assigned to the confirmed transaction.
5. LocalKokani may collect an advance or applicable payment from the customer.
6. LocalKokani may deduct the applicable fixed commission and transfer the remaining amount to the Partner, according to the agreed payment arrangement.
7. The Partner's contact details may be shared with the customer for further communication.

The fixed commission applies once per unique confirmed Reference ID, regardless of the number of rooms, nights, guests, food items or quantities included in that transaction.

For transactions where the Partner directly collects the payment, the Partner remains responsible for paying the agreed commission to LocalKokani.

The applicable cancellation and refund conditions must be communicated before the transaction is confirmed.

6.2 Premium Plan Transactions

For Premium Plan businesses, customers can contact the owner directly through the contact details provided on the listing.

The owner and customer are responsible for confirming availability, prices, payment arrangements, order details, booking conditions, cancellation conditions and refunds.

Unless separately agreed, LocalKokani does not collect or process payments for these direct transactions.

7. Payments, Commission and Refunds

Payment arrangements depend on the selected partner plan and the particular transaction.

7.1 Fixed Commission for Basic Listing

For every confirmed Basic Listing transaction, LocalKokani charges a fixed commission per unique confirmed Booking or Order Reference ID.

This fixed commission applies equally to:

• Accommodation bookings.
• Hotel and resort reservations.
• Homestay, villa, cottage and lodge bookings.
• Restaurant and Khanaval reservations.
• Restaurant table bookings.
• Food orders.
• Takeaway orders.
• Other eligible services where the commission has been disclosed and accepted.

The commission applies only once per unique Reference ID, regardless of the number of rooms, nights, guests, food items or quantities included in the transaction.

Examples:

• One confirmed accommodation Reference ID covering multiple rooms or nights: ₹500 commission.
• One confirmed food Order Reference ID containing multiple food items: ₹500 commission.
• One confirmed restaurant reservation Reference ID for multiple guests: ₹500 commission.
• Two separate confirmed Reference IDs: ₹1,000 commission.
• A general enquiry or unconfirmed transaction: No commission.
• A modification under the same Reference ID: No additional commission solely because of the modification.

7.2 Advance Payment and Commission Deduction

Where LocalKokani collects an advance or payment for a confirmed Basic Listing transaction, it may deduct the applicable ₹500 commission before transferring the remaining amount to the Partner, provided this arrangement has been disclosed and accepted.

Example:

If the total transaction amount is ₹3,000 and the customer pays an advance of ₹1,000:

• Total transaction amount: ₹3,000.
• Advance collected by LocalKokani: ₹1,000.
• LocalKokani commission: ₹500.
• Amount transferred to the Partner: ₹500.
• Remaining amount payable by the customer directly to the Partner: ₹2,000.

The Partner receives a total of ₹2,500, and LocalKokani retains ₹500 as commission.

If the advance collected is less than ₹500, the Partner must pay the commission shortfall separately, provided this arrangement was disclosed and accepted before the transaction was confirmed.

Wherever possible, the advance should be sufficient to cover the commission.

7.3 Commission on Directly Collected Payments

If a Basic Listing Partner directly collects the full or partial payment from the customer, the Partner remains responsible for paying the agreed fixed commission to LocalKokani for each unique confirmed Reference ID.

The Partner must maintain accurate records of confirmed transactions and commission payments.

7.4 Commission Reversal on Cancellation

If the commission has already been collected or deducted, the fixed commission shall be returned to the Partner.

The return of LocalKokani's commission to the Partner is separate from the customer's payment refund.

The customer's refund shall be determined according to the cancellation and refund conditions communicated before confirmation and applicable law.

If the advance or payment has already been transferred to the Partner, the Partner is responsible for refunding the customer any amount due.

If the payment is still held by LocalKokani, LocalKokani will coordinate or process the applicable refund in accordance with the agreed conditions and applicable law.

7.5 Premium Plan Transactions

For direct Premium Plan transactions, the Partner manages booking confirmation, order confirmation, payment collection, cancellation and refunds.

No standard fixed commission applies to direct Premium Plan transactions unless a separate written commercial arrangement has been accepted by the Partner.

7.6 Payment Records and Receipts

Customers and Partners should retain payment receipts, transaction confirmations, cancellation messages and other relevant records.

LocalKokani will provide appropriate records for payments it collects, where applicable.

Businesses remain responsible for receipts, invoices, taxes and other records relating to payments they receive directly.

8. Cancellation Policy

Cancellation rules may differ between properties, restaurants and food businesses.

The relevant business may specify conditions relating to:

• Free cancellation deadlines.
• Advance payments and deposits.
• Cancellation charges.
• Refund eligibility and timelines.
• No-shows and late arrivals.
• Changes to booking dates or guest numbers.
• Restaurant table reservations.
• Food order preparation and fulfilment.
• Takeaway and delivery orders.
• Order changes and cancellations.

Customers must read the applicable cancellation conditions displayed on the listing or communicated by the business before confirming a booking, reservation or order.

Once a transaction is confirmed, the terms agreed for that transaction apply, subject to applicable law and non-waivable consumer rights.

8.1 Basic Listing Cancellations

For confirmed Basic Listing transactions, if a transaction is cancelled by either the customer or the Partner, LocalKokani shall reverse the applicable fixed commission and return it to the Partner if it has already been collected or deducted.

The customer's advance payment refund shall be handled separately according to the cancellation conditions communicated before confirmation and applicable law.

If the payment has already been transferred to the Partner, the Partner is responsible for processing any customer refund due.

If the payment is still held by LocalKokani, LocalKokani will coordinate or process the applicable refund in accordance with the agreed cancellation conditions and applicable law.

8.2 Accommodation Cancellations

For accommodation bookings, cancellation and refund conditions may vary by property.

Travelers should confirm the applicable cancellation conditions directly with the owner before confirming the booking.

The Partner is responsible for honoring the agreed cancellation and refund conditions and applicable law.

8.3 Restaurant Reservations and Food Orders

Restaurant table reservations, Khanaval reservations, food orders, takeaway orders and delivery transactions are governed by the cancellation, refund and service conditions communicated by the relevant business.

Customers should confirm cancellation deadlines, advance payment conditions, refund eligibility, order preparation status, order changes and other applicable conditions directly with the restaurant before confirming a reservation or order.

The customer's refund remains separate and is determined by the applicable cancellation conditions and law.

8.4 Premium Plan Cancellations

For Premium Plan transactions, customers must contact the owner directly regarding cancellations, rescheduling and refunds.

The Partner is responsible for handling these matters under the agreed terms and applicable law.

9. Restaurants, Food Quality and Orders

LocalKokani helps users discover restaurants, Khanavals, dhabas and other food businesses across Konkan.

Unless expressly stated otherwise, LocalKokani does not prepare, cook, package, sell or deliver food.

Food businesses are independently responsible for their food services, including:

• Food preparation and quality.
• Food safety and hygiene.
• Cleanliness of kitchens and premises.
• Safe food handling and storage.
• Correct menu items and quantities.
• Accurate menu descriptions and pricing.
• Disclosure of applicable additional charges.
• Order preparation and fulfilment.
• Packaging and delivery arrangements, where applicable.
• Handling customer complaints and refunds where due.

9.1 Food Quality and Hygiene

Restaurants and food businesses are responsible for maintaining appropriate hygiene, food quality and food safety standards.

They must comply with applicable food safety laws, including relevant FSSAI requirements and other applicable regulations.

LocalKokani does not independently prepare, inspect or guarantee the quality or safety of food supplied by independent businesses.

Customers should contact the relevant restaurant directly regarding food quality, hygiene, ingredients, allergens or other food-related concerns.

9.2 Menu, Pricing and Availability

Restaurant owners are responsible for ensuring that their menus, prices, food descriptions, operating hours and availability are accurate and current.

Prices and menu items may change without prior notice. Customers should confirm important details with the restaurant before placing an order.

Any additional charges, including delivery, packaging or service charges, should be disclosed before order confirmation.

9.3 Food Orders and Fulfilment

Restaurants and food businesses are responsible for preparing and fulfilling confirmed food orders as agreed with customers.

They are responsible for correct items, quantities, preparation, packaging and delivery or takeaway arrangements, as applicable.

LocalKokani is not ordinarily responsible for delays, incorrect orders, missing items or food preparation issues caused by independent businesses.

Customers should report order-related problems directly to the responsible restaurant or food business.

9.4 Food Complaints and Refunds

If food is unsatisfactory, incorrect, incomplete, damaged or not delivered as agreed, the customer should contact the relevant food business directly.

The restaurant or food business is responsible for addressing complaints, providing replacements, correcting orders or issuing refunds where due under the agreed terms and applicable law.

LocalKokani may assist with communication where appropriate, but does not guarantee a particular complaint outcome.

Nothing in these Terms excludes any consumer right or legal remedy that cannot lawfully be excluded.

10. Travel Safety, Accidents and Emergencies

Travel involves risks that may include road accidents, injuries, illness, severe weather, flooding, landslides, transport disruptions and other unforeseen circumstances.

Travelers are responsible for making informed decisions, following official safety advisories, taking reasonable precautions and arranging appropriate insurance where suitable.

LocalKokani is a discovery and enquiry facilitation platform. It does not control road conditions, weather, independent transport providers, accommodation operations or every aspect of a traveler's journey.

To the extent permitted by applicable law, LocalKokani is not responsible for accidents, injuries, losses or incidents arising from travel activities or services independently provided by third parties.

This provision does not exclude liability that cannot lawfully be excluded, including responsibility arising from LocalKokani's own legally actionable conduct.

In an emergency, contact the appropriate local emergency services and follow official safety instructions.

11. Verification and Business Credentials

LocalKokani may review information or documents submitted by a business to assess its identity and listing details.

Any verification or Premium badge is limited to the meaning expressly stated in the applicable policy.

The Premium badge indicates an active paid subscription. It does not certify the legality, safety, quality or reliability of the business.

LocalKokani does not represent that every listed business has been independently audited or certified by a government authority.

Partners remain responsible for maintaining all licences, registrations and permissions required for their operations, including applicable food business registrations or licences.

12. Partner Responsibilities

All business partners must:

• Provide accurate listing details and genuine photographs.
• Keep prices, menus, amenities, contact details and availability current.
• Respond to customer enquiries professionally.
• Disclose booking conditions and additional charges before confirmation.
• Maintain appropriate premises, hygiene and safety standards.
• Obtain and maintain required licences and registrations.
• Comply with applicable consumer, tax, privacy, food safety and other laws.
• Handle customer complaints, cancellations and refunds fairly.
• Avoid fraudulent, misleading or unlawful activities.
• Pay applicable commissions according to the agreed payment arrangement.

Accommodation Partners must honor confirmed bookings and follow the agreed booking, payment, commission, cancellation and refund arrangements.

Restaurant and food business Partners are responsible for their menus, food preparation, hygiene, food safety, pricing, order fulfilment and customer remedies where due.

Partners must not misrepresent their relationship with LocalKokani or make unsupported claims about badges, certifications or endorsements.

Further details are set out in the Terms for Partners and Partner Agreement.

13. Reviews, Complaints and Misuse

Users must not submit fake reviews, manipulate ratings, impersonate others, harass business owners or publish unlawful content.

LocalKokani may review complaints, request supporting information, moderate content or remove listings where reasonably necessary.

Where appropriate, LocalKokani may assist communication between customers and businesses. However, LocalKokani does not guarantee a particular dispute outcome and is not automatically responsible for independently provided services.

Users should provide accurate information when reporting a problem.

14. Privacy and Personal Information

LocalKokani may collect information such as contact details, enquiry information, business registration details and other information described in the Privacy Policy.

Where enquiry details are shared with a business, the recipient must use them for legitimate purposes connected with the enquiry or service and handle them in accordance with applicable law.

Users should avoid sharing unnecessary sensitive information through public listings, enquiries or messages.

For details about information collection, use, sharing, retention and applicable privacy rights, please read our Privacy Policy and Cookie Policy.

15. Third-Party Services and Links

The website may contain links to or integrations with third-party services, including WhatsApp, Google Maps, social media platforms and other external websites.

These services are governed by their own terms and privacy policies.

LocalKokani does not control the operation, availability or content of external services and is not responsible for their independent practices, subject to applicable law.

Users should review the terms of any third-party service before using it.

16. Intellectual Property

The LocalKokani name, logo, original website content, design and other platform materials are owned by or licensed to LocalKokani, unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit LocalKokani materials without authorization, except where permitted by law.

Business partners retain ownership of content they own and submit, while granting LocalKokani the permissions reasonably necessary to display and promote their listings according to the Partner Agreement.

Users must respect third-party intellectual property rights.

17. Website Availability and Changes

We aim to maintain a useful and accessible platform but do not guarantee uninterrupted availability, error-free operation or the permanent availability of any listing or feature.

We may update, suspend, modify or discontinue website features where reasonably necessary for maintenance, security, operational improvements or legal compliance.

Where a change materially affects an existing paid partner arrangement, we will provide appropriate notice and any remedy or agreement required by applicable law.

18. Limitation of Liability

To the extent permitted by applicable law, LocalKokani does not guarantee the accuracy of every third-party listing, the availability of independent businesses, the quality of independently supplied services or a particular booking or order outcome.

LocalKokani is not ordinarily responsible for disputes arising directly between a customer and an independent property owner, restaurant or other service provider, except to the extent responsibility arises under applicable law or from LocalKokani's own conduct.

Nothing in these Terms excludes or limits any liability, statutory consumer right or remedy that cannot lawfully be excluded or limited.

19. Suspension and Termination

LocalKokani may restrict access, remove content or suspend a listing where reasonably necessary due to false information, policy violations, fraud, security concerns, legal requirements or credible risks to users.

Where reasonably practicable, we may provide notice and an opportunity to correct a remediable issue.

Partners who wish to discontinue their listing or Premium subscription may contact LocalKokani. Subscription fees remain subject to the applicable non-refund terms and any rights provided by law.

Termination does not automatically extinguish outstanding payment obligations or other rights and obligations that accrued before termination.

20. Changes to These Terms

We may update these Terms to reflect changes in our services, partner plans, operations or applicable law.

The latest version will be published on this page with an updated effective date. Users and partners should review the Terms periodically.

Where a material change affects an existing transaction or contractual arrangement, the change will be handled in accordance with the applicable agreement and law.

These revised commission terms apply to transactions confirmed on or after 2 November 2026. They do not retrospectively change the agreed terms of transactions confirmed before that date.

Existing Partners will be informed of material changes to their commercial terms, and their acceptance will be obtained where required.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

The parties should first attempt to resolve disputes through good-faith communication. Where a dispute cannot be resolved informally, it may be referred to a competent court or forum under applicable law in Maharashtra, India, subject to mandatory jurisdiction and consumer protection requirements.

Nothing in these Terms prevents a user from exercising a statutory right or approaching a competent authority or forum where permitted by law.

22. Contact Us

For questions, listing concerns, booking enquiries, food order concerns or other matters relating to these Terms, please contact:

LocalKokani

• Website: https://www.localkokani.com
• Email: [email protected]
• Service Area: Konkan, Maharashtra, India

By using LocalKokani, you acknowledge that you have read these Terms & Conditions and agree to the provisions applicable to your use of the platform, subject to applicable law.

LocalKokani
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